Policies

Payment

For your security we accept: Visa, Master Card and American Express via
PayPal
Cashier Check and Money Order payable to: Gema International
1825 Ponce de Leon Blvd. #176
Coral Gables, Florida 33134

Layaway - We offer layaway with no interest. So please contact us
to work out a layaway plan for you.


Shipping

We process orders within 24 hours.

If you want to overnight the order then you can use, and pay, for the service of UPS provided in our website.

We give our clients a tracking number - either from USPS or UPS- immediately after the order is shipped.

We charge sales tax only on purchases shipped within Florida - any order shipped out of the State of
Florida does not require sales tax.


Independent Jewelry Appraisal Certificate

Upon request for pieces of $2,000.00 or more, we offer an Appraisal Certificate done by an Independent Appraiser G.I.A certified. Please request the appraisal at the time of purchase by sending an email to info@gemainternational.com

Returns

14 day Return Policy

We offer a full refund or store credit under the following conditions:

1. You need to notify us in writing the item you are returning.
2. Returns must be sent back with 14 days from the date you receive them together with a copy of the invoice and in original velvet box.
3. Merchandise must be unused and in same condition as it was shipped. We will not accept worn, altered or damaged merchandise.
4. Returned merchandise should be insured and shipping should require signature as we are not responsible for any lost or stolen items being returned.
5. We will be issue a full refund or credit memo minus the returned shipping and insurance charges and refund will be via the payment method used originally.
6. On Items over $10,000 made with credit or debit card are subject to a 3% restocking fee.
7. We reserve the right to block any client who abuses of the Return Policy and continually returns merchandise.
8. Refunds are contingent upon inspection of item(s) once we receive it.


Send returns to:

Gema International
1825 Ponce de Leon Blvd #176
Coral Gables, Florida 33134


Sizing of the Rings

Most of our jewelry can be resized but we do not offer resizing as we accept returns and offer a full refund on our jewelry. Please be sure you contact us about the size of our rings and if there are any limitations to size each specific piece.

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